Challenges: Crafting a Japanese Online Presence
Winkler Woods faced the complex task of operating without a native Japanese e-commerce platform, which was crucial for engaging directly with the Japanese market. The existing CMS posed integration issues, lacking essential web hosting and security features and presenting compatibility challenges with vital third-party applications necessary for streamlining our online store operations.
Solutions: Localized E-commerce Strategy and Expansion
Leveraging our Japan localization expertise, we developed a dual solution. Firstly, we transitioned Winkler Woods’ e-commerce site to Shopify, which inherently provided robust hosting and security. This move eliminated the need for separate SSL certificate purchases and ensured seamless application integration for enhanced social media and email marketing, sales channels, POS systems, and accounting with Quickbooks. Secondly, recognizing the importance of a direct connection with Japanese customers, we created Hiwoodo — a localized Japanese website that mirrors the quality and service of Winkler Woods, thus broadening market reach and significantly boosting sales and customer experience. This strategic expansion resolved the absence of a Japanese e-commerce site and positioned Winkler Woods for heightened success in one of our key international markets.